Deliver an engaging and memorable learning experience to learners to support the launch of a new till system to 1, restaurants, having fun on the way. A launch of new till system was fast approaching. They wanted to give learners an opportunity to learn in a safe environment to practice and learn from mistakes, without customers getting frustrated.

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And they wanted business results: And make it fun. Well, we like a challenge…. The till game is real time and full on.

Learners deal with customer orders, going between customer conversation and till entry, whilst being timed, to display their knowledge of the till system and keep their customers happy. Lifelines, bonuses and panel elements were also added to enhance the gamification feel, but to also further engage the learner.

Some of the features included:. And the holy grail — did it achieve its performance and business objectives? It's also award-winning, taking a silver Learning Technologies Award in the LPI Learning Awards and Gold at the Elearning Awards, with the judges stating:. This was an entry which has had a clear an ongoing business impact, spreading virally around the business with great learner engagement.

This simple well-designed game stands out as a great example of how games can be used in learning. The crew found it, played it, re-played it and shared it.

Its power was in the fact that it challenged people to try-out and experiment to succeed and improve, which is what the most effective learning is all about.

McDonald's Till Training Game | Case Studies

As a business, we have seen significant improvements in customer experience, sales and profit metrics as a result. The success of the project has led to a wider cascade of the till game across European markets, and to the development of further game-based learning to support the introduction of new initiatives across the business. You are using Internet Explorer version 6.

McDonald's Till Training Game? : McDonalds

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McDonald's Till Training Game Case Study Deliver an engaging and memorable learning experience to learners to support the launch of a new till system to 1, restaurants, having fun on the way. Gamification Proves a Bonus The till game is real time and full on. Even Better Than the Real Thing Lifelines, bonuses and panel elements were also added to enhance the gamification feel, but to also further engage the learner.

Some of the features included: Get 3 correct orders in a row Beat the clock: Finish the game with time to spare Happy camper: Keeping the customer satisfaction meter high Time to spare: A reduction of 7. It's also award-winning, taking a silver Learning Technologies Award in the LPI Learning Awards and Gold at the Elearning Awards, with the judges stating: Mark Reilly, Corporate Training Manager, shares his thoughts: Key Features Cost savings.

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